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Navigating the Great Pause: How to Operate in the New Normal - Experts in Sales, Marketing, and Client Services - Shared screen with speaker view
gibbsv@kenan-flagler.unc.edu
18:52
Welcome everyone! A couple of points to keep in mind. If you have questions, please enter them into the chat here and we will get them to the panel.
gibbsv@kenan-flagler.unc.edu
19:03
Also, if you have to move rooms or locations, please turn off your video!
gibbsv@kenan-flagler.unc.edu
24:20
Growga — Kids yoga. Launch Chapel Hill business accelerator graduate Fall 2019
Dennis Tracz
25:40
ECU is sponsoring a Zoom based conversation on 5/7 with 2 of our entrepreneur-in-residence about overcoming adversity for entrepreneurs: https://zmurl.com/4jgucu3
gibbsv@kenan-flagler.unc.edu
26:45
Great to know! Thanks for sharing that Dennis
Dennis Tracz
27:11
You're welcome!
Jill Willett
27:20
Thanks Dennis!
Chris Herndon
27:26
FYI, the link from the confirmation emails and event pages does not seem to be working properly.
Jason Lisogorsky
28:05
yeah I realized that and had to get in from the zoom website
Keysha Jones
28:12
Thanks for letting us know! Our marketing team will check it out
gibbsv@kenan-flagler.unc.edu
28:21
Thanks Chris for letting us know.
Claire LaVarre
28:35
I think it’s because there’s a space in the link before the text starts...
sandro gisler
28:53
FYI I also had to get creative to join, email link and eventbrite links did not work, only manually entering on zoom worked…
Natalie Gill-Mensah
29:29
I had to enter the meeting number manually
diane gibbs
30:39
Hey Brian Harper!!
Brian Harper
30:53
Hey Diane Gibbs!
gibbsv@kenan-flagler.unc.edu
31:01
Thanks for the feedback! We will work to fix it for next week. So glad you were able to join.
Brian Harper
32:43
Empathy
Chris Herndon
32:56
Empathy+
diane gibbs
33:15
Yes ^^
gibbsv@kenan-flagler.unc.edu
36:25
https://leanstack.com/leancanvas
Anna Rombaoa
36:45
helpful - thanks for the link!
Tracey Greene-Washington
36:49
Thank you
Sherrie Welsh
37:01
Thanks!
Marc Ross
38:04
what is the name of the book?
Tracey Greene-Washington
39:20
Will the value proposition allow you to look at the impact beyond making money. Many of my clients desire to have greater impact in their roles/influence etc.
gibbsv@kenan-flagler.unc.edu
39:21
@Rich — I’ll get the name of the book and put it in the chat with a link before the end … I think it was What it takes to win with customers, but I want to find a link to send everyone
gibbsv@kenan-flagler.unc.edu
39:50
@tracey — yes, your value proposition will have more depth if it has more meaning than just $
gibbsv@kenan-flagler.unc.edu
40:28
The pain you solve for your customers will be money and other key things they want to do
gibbsv@kenan-flagler.unc.edu
42:22
If we don’t get the name of the book in the chat during the meeting we’ll send it in the follow up email
gibbsv@kenan-flagler.unc.edu
45:26
Here’s the name of the book that Doug mentioned: "What it Takes to Win with Customers," -D. Keith Pigues
Brian Harper
45:47
Thank you
gibbsv@kenan-flagler.unc.edu
45:59
Here’s the Amazon link: https://www.amazon.com/Winning-Customers-Playbook-Keith-Pigues-ebook/dp/B0041D8VAS
gibbsv@kenan-flagler.unc.edu
46:19
Winning with Customers - A Playbook for B2B
Anna Rombaoa
46:33
thank you!
Rich g Kenny
48:07
Thanks!
gibbsv@kenan-flagler.unc.edu
48:18
You’re welcome!
diane gibbs
49:24
For Doug: What about B2C businesses. When it isn’t about the customer making more money, then is it how we can save them time or another valuable component.
gibbsv@kenan-flagler.unc.edu
49:47
Strong customer relationships — truly understanding them
gibbsv@kenan-flagler.unc.edu
52:39
From Doug: @diane With B2C, understand what your customers value (time savings, convenience, etc). and how you can help them achieve more of it with your product/service
gibbsv@kenan-flagler.unc.edu
53:48
Simon Sinek’s Why TED Talk: https://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action?language=en
gibbsv@kenan-flagler.unc.edu
53:58
From Doug: @diane How do you "grow" with the customer in the future?
diane gibbs
54:48
Yes thanks @Doug.
diane gibbs
55:39
How do you determine if it is adding value? Is it just asking customers? @doug
diane gibbs
59:19
How do people find other people willing to talk if we don’t know Vickie or someone like Vickie. How do we find these groups
Tracey Greene-Washington
59:21
Training for Change has great tools. I’ve been doing a lot of facilitation and converting all of my tools over to a virtual platform and helps to facilitate greater collaboration
diane gibbs
59:35
Ooh thanks Tracey
Jill Willett
59:35
Go Vickie! Glad you’re bringing all these great minds together.
jonathancollins
01:00:01
@Dana, considering so many companies are pivoting to digital marketing strategies, how can a business cut through the noise to make a stronger impact without having to spend additional money on boosting their content?
Keysha Jones
01:00:14
That's awesome, Tracey. Thanks for sharing!
gibbsv@kenan-flagler.unc.edu
01:01:00
We are considering putting together an online community where we can enable people to connect in some way … when you fill out your post-survey. After this please mention those needs so we can assess demand
diane gibbs
01:01:15
Ok thanks
gibbsv@kenan-flagler.unc.edu
01:02:29
Also - on May 21st, the Navigating the Great Pause is going to be a short large program and then we are going to break out everyone into smaller work groups to have smaller discussions with an expert. Please come to that one!
diane gibbs
01:02:48
@jonathancollins maybe doing a post that is made up of 5 -10 other experts in your field, then the boost is organic. Brian Harper could talk more about this with you and how it can boost your SEO.
Keysha Jones
01:03:20
Next Week’s Session “Preparing for the Big Reboot: Self-Care for Yourself and Your Team” https://www.eventbrite.com/e/103339974646Today's Post Event Survey https://www.surveymonkey.com/r/NTGP2020
Chad Walker
01:03:20
Association collaboration are HUGE during this time, especially in healthcare for supplies, best practices, advocacy, etc. Makes your ask and resources so much larger.
diane gibbs
01:03:44
Ooh great on next week topic
jonathancollins
01:04:01
@dianegibbs Thanks
Gary Traynor
01:08:29
gary@venturecxo.com
Gary Traynor
01:08:35
2032737214
Sherrie Welsh
01:09:14
Heard a great quote, to the effect that we're all in the same storm, but not all in the same boat. Everyone is experiencing this in personal ways and perspectives, listening and empathy are key. Some have physical or mental health concerns, some have financial hardships, everyone is impacted, but not all the same way.
gibbsv@kenan-flagler.unc.edu
01:09:42
@Sherrie — great quote!
Jason Lisogorsky
01:09:48
thanks for sharing that quote
diane gibbs
01:09:48
Yes Sherrie
gibbsv@kenan-flagler.unc.edu
01:10:20
The May 21st session is not up yet but will be by the beginning of next week. So check back here: https://eship.unc.edu/index.php/events/
Anna Rombaoa
01:11:16
Ditto - thanks for that quote, Sherrie! Spot on.
Sherrie Welsh
01:11:24
Great messages and tips panelists, thank you!
diane gibbs
01:11:43
Thank y’all for your expertise
Jason Lisogorsky
01:11:48
Thanks for the discussion today…It was very informative
gibbsv@kenan-flagler.unc.edu
01:12:12
doug@dougspeight.com 865-805-1184
Theresa Traynor
01:12:59
❤❤❤
gibbsv@kenan-flagler.unc.edu
01:13:04
Thanks so the panelists and Gary! And all the participants for being here and contributing to the community. Check out future events for NGP and other: https://eship.unc.edu/index.php/events/
Dennis Tracz
01:13:24
These sessions are very well done. No powerpoints is a great benefit!
Sherrie Welsh
01:13:30
Thanks Gary and Vicki too!
DougSpeight
01:14:14
I also encourage individual skill development during this period. Both Harvard and MIT have free course sites, in addition to udemy.com and courser.com.
Jason Lisogorsky
01:14:31
thanks so much doug for that
DougSpeight
01:14:34
courser.com
diane gibbs
01:14:37
You are amazing Doug!!
DougSpeight
01:15:01
Spellcheck: it's coursera
Keysha Jones
01:15:02
Next Week’s Session “Preparing for the Big Reboot: Self-Care for Yourself and Your Team” https://www.eventbrite.com/e/103339974646Post Event Survey https://www.surveymonkey.com/r/J7LPTKS
Anna Rombaoa
01:15:07
Thank you so much Dana, David, Doug and Gary. Vicki - much thanks!