Navigating the Great Pause: How to Operate in the New Normal - Experts in Sales, Marketing, and Client Services - Shared screen with speaker view
Welcome everyone! A couple of points to keep in mind. If you have questions, please enter them into the chat here and we will get them to the panel.
Also, if you have to move rooms or locations, please turn off your video!
Growga — Kids yoga. Launch Chapel Hill business accelerator graduate Fall 2019
ECU is sponsoring a Zoom based conversation on 5/7 with 2 of our entrepreneur-in-residence about overcoming adversity for entrepreneurs: https://zmurl.com/4jgucu3
Great to know! Thanks for sharing that Dennis
FYI, the link from the confirmation emails and event pages does not seem to be working properly.
yeah I realized that and had to get in from the zoom website
Thanks for letting us know! Our marketing team will check it out
Thanks Chris for letting us know.
I think it’s because there’s a space in the link before the text starts...
FYI I also had to get creative to join, email link and eventbrite links did not work, only manually entering on zoom worked…
I had to enter the meeting number manually
Hey Brian Harper!!
Hey Diane Gibbs!
Thanks for the feedback! We will work to fix it for next week. So glad you were able to join.
helpful - thanks for the link!
what is the name of the book?
Will the value proposition allow you to look at the impact beyond making money. Many of my clients desire to have greater impact in their roles/influence etc.
@Rich — I’ll get the name of the book and put it in the chat with a link before the end … I think it was What it takes to win with customers, but I want to find a link to send everyone
@tracey — yes, your value proposition will have more depth if it has more meaning than just $
The pain you solve for your customers will be money and other key things they want to do
If we don’t get the name of the book in the chat during the meeting we’ll send it in the follow up email
Here’s the name of the book that Doug mentioned: "What it Takes to Win with Customers," -D. Keith Pigues
Here’s the Amazon link: https://www.amazon.com/Winning-Customers-Playbook-Keith-Pigues-ebook/dp/B0041D8VAS
Winning with Customers - A Playbook for B2B
Rich g Kenny
For Doug: What about B2C businesses. When it isn’t about the customer making more money, then is it how we can save them time or another valuable component.
Strong customer relationships — truly understanding them
From Doug: @diane With B2C, understand what your customers value (time savings, convenience, etc). and how you can help them achieve more of it with your product/service
Simon Sinek’s Why TED Talk: https://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action?language=en
From Doug: @diane How do you "grow" with the customer in the future?
Yes thanks @Doug.
How do you determine if it is adding value? Is it just asking customers? @doug
How do people find other people willing to talk if we don’t know Vickie or someone like Vickie. How do we find these groups
Training for Change has great tools. I’ve been doing a lot of facilitation and converting all of my tools over to a virtual platform and helps to facilitate greater collaboration
Ooh thanks Tracey
Go Vickie! Glad you’re bringing all these great minds together.
@Dana, considering so many companies are pivoting to digital marketing strategies, how can a business cut through the noise to make a stronger impact without having to spend additional money on boosting their content?
That's awesome, Tracey. Thanks for sharing!
We are considering putting together an online community where we can enable people to connect in some way … when you fill out your post-survey. After this please mention those needs so we can assess demand
Also - on May 21st, the Navigating the Great Pause is going to be a short large program and then we are going to break out everyone into smaller work groups to have smaller discussions with an expert. Please come to that one!
@jonathancollins maybe doing a post that is made up of 5 -10 other experts in your field, then the boost is organic. Brian Harper could talk more about this with you and how it can boost your SEO.
Next Week’s Session “Preparing for the Big Reboot: Self-Care for Yourself and Your Team” https://www.eventbrite.com/e/103339974646Today's Post Event Survey https://www.surveymonkey.com/r/NTGP2020
Association collaboration are HUGE during this time, especially in healthcare for supplies, best practices, advocacy, etc. Makes your ask and resources so much larger.
Ooh great on next week topic
Heard a great quote, to the effect that we're all in the same storm, but not all in the same boat. Everyone is experiencing this in personal ways and perspectives, listening and empathy are key. Some have physical or mental health concerns, some have financial hardships, everyone is impacted, but not all the same way.
@Sherrie — great quote!
thanks for sharing that quote
The May 21st session is not up yet but will be by the beginning of next week. So check back here: https://eship.unc.edu/index.php/events/
Ditto - thanks for that quote, Sherrie! Spot on.
Great messages and tips panelists, thank you!
Thank y’all for your expertise
Thanks for the discussion today…It was very informative
Thanks so the panelists and Gary! And all the participants for being here and contributing to the community. Check out future events for NGP and other: https://eship.unc.edu/index.php/events/
These sessions are very well done. No powerpoints is a great benefit!
Thanks Gary and Vicki too!
I also encourage individual skill development during this period. Both Harvard and MIT have free course sites, in addition to udemy.com and courser.com.
thanks so much doug for that
You are amazing Doug!!
Spellcheck: it's coursera
Next Week’s Session “Preparing for the Big Reboot: Self-Care for Yourself and Your Team” https://www.eventbrite.com/e/103339974646Post Event Survey https://www.surveymonkey.com/r/J7LPTKS
Thank you so much Dana, David, Doug and Gary. Vicki - much thanks!